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Samsung SDI



Sustainability

  • Value & SystemValue & System

    • For SustainabilityFor Sustainability

    • ValueValue

    • Paradigm for SustainabilityParadigm for Sustainability

    • Hope and ChallengesHope and Challenges

    • GovernanceGovernance

    • Risk ManagementRisk Management

    • Ethical ManagementEthical Management

  • Interest Group ParticipationInterest Group Participation

    • SDI & StakeholdersSDI & Stakeholders

    • Stockholders & InverstorsStockholders & Inverstors

    • CustomersCustomers

    • EmployeesEmployees

    • SuppliersSuppliers

    • CommunitiesCommunities

    • Stakeholders EtcStakeholders Etc

  • Climate Changes & EnvironmentClimate Changes & Environment

    • Eco-value CreationEco-value Creation

    • Environmental Management SystemEnvironmental Management System

    • Supply Chain Environmental ManagementSupply Chain Environmental Management

    • Cleaner ProductionCleaner Production

    • Environmentally Conscious DesignEnvironmentally Conscious Design

    • Green CommunicationGreen Communication

    • Environmental Status by SiteEnvironmental Status by Site

  • Results & ReportsResults & Reports

    • Performance IndexesPerformance Indexes

    • CasesCases

    • AwardsAwards

    • Sustainability Report Sustainability Report

    • Listening to youListening to you

  • Sustainability report
  • 6년 연속 DJSI 선정

Customers

Samsung SDI is engaged in activities to ensure product safety and quality, minimize customers’ inconvenience through active and smooth communication, and maximize customers satisfaction. In 2011, we strengthened links between relevant fields such as quality, development, operation activities and overseas branches while generating customer value through customer-oriented service.

Attentive to Customers

In 2010, Samsung SDI established a comprehensive VOC response system, expanding from the previous quality based response to include technology and supply, thus creating a more aggressive VOC response and communication. We have concentrated the VOC management process more clearly and efficiently, reducing the time for completing customers’ needs from 30 to 22 days while maintaining a 24-hour initial response system. In February 2010, Collaborative Design Information System(CDIS) was launched and will be applied to various groups of customers in the near future. To enhance our response to customers’ needs, we will seek fundamental improvement by expanding relevant TFT to address customers’ requests and inconvenience in advance. In 2011, Samsung SDI will continue our efforts to maximize customer satisfaction through active communication with our customers, by expanding organic cooperation, and by engaging in key projects to promote the safety and credibility of our products.

Better and Safer Product

Samsung SDI strives to assure the quality and safety of our products which were the pillars of customer satisfaction in 2010. We introduced our Manufacturing Execution System which automatically manages and runs the manufacturing process. This has enabled us to manufacture quality products through preemptive quality control and guarantee safety in all incidents such as customers’ product misuse through enhancement of design. In 2011, Samsung SDI will hold meetings for all different customer groups on a weekly basis to review quality and product safety related issues in greater detail. Moreover, we will identify customers’ needs to establish and execute response in all fields.