Samsung SDI



Sustainability

  • Value & SystemValue & System

    • For SustainabilityFor Sustainability

    • ValueValue

    • Paradigm for SustainabilityParadigm for Sustainability

    • Hope and ChallengesHope and Challenges

    • GovernanceGovernance

    • Risk ManagementRisk Management

    • Ethical ManagementEthical Management

  • Interest Group ParticipationInterest Group Participation

    • SDI & StakeholdersSDI & Stakeholders

    • Stockholders & InverstorsStockholders & Inverstors

    • CustomersCustomers

    • EmployeesEmployees

    • SuppliersSuppliers

    • CommunitiesCommunities

    • Stakeholders EtcStakeholders Etc

  • Climate Changes & EnvironmentClimate Changes & Environment

    • Eco-value CreationEco-value Creation

    • Environmental Management SystemEnvironmental Management System

    • Supply Chain Environmental ManagementSupply Chain Environmental Management

    • Cleaner ProductionCleaner Production

    • Environmentally Conscious DesignEnvironmentally Conscious Design

    • Green CommunicationGreen Communication

    • Environmental Status by SiteEnvironmental Status by Site

  • Results & ReportsResults & Reports

    • Performance IndexesPerformance Indexes

    • CasesCases

    • AwardsAwards

    • Sustainability Report Sustainability Report

    • Listening to youListening to you

  • Sustainability report
  • 6년 연속 DJSI 선정

Customers

Creating Customer Value

Customer satisfaction is the backbone of sustainable growth. Samsung SDI is working to minimize customer inconvenience and create greater value by delivering safe and superior quality products, developing green products reflecting customer expectations, listening to the voice of our customers and expanding Samsung SDI-customer collaboration.

Always with customers

Communication is at the heart of Samsung SDI’s strategy to enhance customer satisfaction. On top of such customer-centric actions as regular client visits, online VOC system and global service network, we have established customer response and development teams at major overseas bases like Taiwan and Shanghai to deliver complete customer service at the local level. From product development to manufacturing, we respond promptly to fulfill expectations of our global customers. In terms of VOC, our principle is to take initial action 24 hours after receiving customer complaints and provide feedback within seven days through organic cooperation with related departments like marketing, quality control and development. Through regular QBR (Quarterly Business Review) meetings with customers, we review product strategy and related activities and pursue cooperative measures. We also operate “Customer Day” for each of our key clients to demonstrate our commitment to offering the highest level of service from product development to manufacturing, shipment, delivery and quality assurance.

CDIS

Collaborative Design Information System

Samsung SDI launched the Collaborative Design Information System (CDIS) in February 2010. Under the CDIS, Samsung SDI and client firms jointly oversee a product development project. The system was created as an answer to the voice of customer that asked to receive project related information any time anywhere. The CDIS enabled us to resolve weaknesses of email use such as tracking project history and omission of information. Going forward, we plan to expand the system to major client firms with tailored processes per customer.