Then, what is ‘6 Sigma’ that Samsung SDI has chosen as the new survival strategy in an era of infinite competition? .6 Sigma is a strategy to achieve zero defect(3.4 defects per million) by identifying CTQs(Critical To Quality) from customers’ perspective and applying scientific problem-solving techniques. 6 Sigma is also a statistical tool that helps to identify our current status and to set a future direction in providing high quality services and products and satisfying customers.

In addition, 6 Sigma is a corporate strategy to enhance company’s competitiveness by improving the quality of process and product, thereby lowering cost.Now, at Samsung SDI, 6 Sigma has grown from a simple statistical tool into management tool and philosophy that changes the way we think and work to eventually maximize customer satisfaction.